STORE POLICY

• Children aged 12-15 may have treatments but must have written parental/guardian consent – a form will be provided prior to treatment start time. A parent or guardian must also accompany any child aged 12-15 during their treatment. We do not offer gel or extensions treatments to those aged 12-15. Any bookings cancelled due to non-compliance with this policy will be non-refundable.

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• Children aged under 12 are not permitted to have treatments. Childeren between10 and 12 may attend the salon with a parent or guardian who is having a treatment but they must be accompanied at all times. Children below 10 may not attend the salon with a parent or guardian who is having a treatment. As our locations are working nail salons, it can be dangerous for children not to be closely looked after and we reserve the right to terminate a client’s treatment if their child is posing a health and safety risk to themselves or others or is disturbing other customers due to lack of supervision. Any bookings cancelled due to non-compliance with this policy will be non-refundable.

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• No smoking is allowed in the Salon.

• Clients must not be intoxicated on site. Should clients become intoxicated, Townhouse reserves the right to require them to leave.

• When leaving or smoking outside, clients must be mindful of residential neighbours and keep noise to a minimum.

•  Alcohol may only be purchased and consumed by adults aged 18 or over. 

•  Should any clients be required to leave for a breach of these terms or any other reason at our sole discretion, any services booked or in progress will be cancelled and no refunds will be given.

• Patch tests are required in advance for certain treatment types. The minimum time before treatment by which these patch tests must be completed is displayed when booking the relevant treatments. Patch tests are free. It is a customer’s responsibility to arrange for a patch test before treatment. If a customer arrives for a treatment and has not had a patch test as required, we reserve the right to refuse treatment and charge in full for the treatment. We reserve the right to cancel the booking of anyone who has not had a patch test within the required time.

• All promotions including but not limited to discounted treatments are valid for the period of time specified in the promotion or 6 months, whichever is shorter. We reserve the right to terminate or revoke any promotion at any point.

•  COVID-19: Note, due to social distancing measures, you may be seated in an alternative area of the salon. Only parties receiving treatments will be allowed in the salon. Please do not attend if you have a recent onset of a new, continuous cough, a high temperature or any loss of change of taste or smell.

 

CANCELLATION OF YOUR ACCOUNT

• We reserve the right to suspend or cancel your account or registration at any time in our sole discretion without notice or explanation. We reserve the right to refuse registration or Booking at any time in our sole discretion without notice or explanation.

• You may cancel your registration with us on at any time by emailing us at bookings.glowcity@gmail.com We will then remove your details from our system.

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HEALTH MATTERS

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• By making a Booking or purchasing a gift card you are confirming to us that you have provided all relevant information to us in relation to the matters listed on the below at the time of booking in relation to all those persons who will be receiving any Services from the Salon.

Accordingly, you accept that we shall not be liable if any such matters or other relevant information are not disclosed prior to treatment. If such relevant information is not disclosed in advance and is either subsequently disclosed or suspected by GlowCity employees at their sole discretion, you acknowledge that GlowCity may not be able to provide a treatment and, should service be refused due to non-disclosure, GlowCityreserves the right to charge in full for treatments booked.

Examples of matters which must be disclosed to us prior to treatments:

• If you suffer from any allergies or medical conditions (e.g. heart condition, high/low blood pressure, diabetes, viral, bacterial or any other type of infection) or have or have recently had any injury. This may mean that some treatments are contra indicated in part or in full.

• If you have recently undergone an operation or received or are undergoing treatment for cancer or any other major medical condition within the last 5 years.

• If you have bruising, rashes, swelling, skin tags, open sores or wounds, sunburn or have had sun exposure in the 48 hours prior, raised varicose veins, phlebitis, psoriasis, raised moles, undiagnosed bumps, athletes foot, verruca, fungal nail infection, ring worm, recent scar tissue, onychoptosis, pseudomonas, onychia, whitlow, fever, haemophilia, neuralgia, scabies, chilblains, recent broken bones or fractures.

• If you are pregnant or trying to become pregnant.